Booking terms

Who these terms cover

These terms apply to every booking made with AfriQuintus Guest House (“we”), Norkem Park, Kempton Park, Gauteng, South Africa, whether you book on this website, by WhatsApp, by phone or by email. By confirming a booking you accept them on behalf of everyone in your party.

The person who makes the booking must be 18 or older and must be one of the guests staying, unless we agree otherwise in writing.

Prices and what they include

Prices are in South African rand (ZAR), per room per night, and include VAT where it applies. The price shown when you book is the price you pay. It covers the room for the number of guests stated, bedding and towels, Wi-Fi, use of the pool, garden, lounge and shared kitchen, and covered parking inside the gate.

Breakfast, the airport shuttle and laundry are extras (section 6). Prices for extras are shown when you book and can change for future bookings; a booking you have already confirmed keeps its prices.

Deposit and payment

A booking is held once we receive a deposit of 50% of the total. If you arrive within 7 days of booking, the full amount is due to hold the room.

Payment is by bank transfer (EFT). Our banking details are sent to you by email from [email protected] after you book. Use your booking number as the payment reference. Your booking stays pending until the money reflects in our account; we then confirm it by email. If no payment has reflected within 48 hours of booking, the booking is released and the room becomes available to other guests.

The balance is due on or before arrival; we tell you how to pay it when we confirm your booking. We do not take or store card details on this website.

We will never ask you to pay into a different account. Our banking details come only in emails from [email protected]. If anyone asks you to pay elsewhere, it is not us: stop and contact us on +27 75 393 4163.

Cancellations and refunds

Tell us in writing (email or WhatsApp) if you need to cancel. The notice period is counted to 12:00 on your arrival date.

You cancel	What happens
7 days or more before arrival	Full refund of what you have paid.
2 to 6 days before arrival	We refund half of your deposit and keep the other half.
Less than 48 hours before arrival, or no-show	The deposit is kept. Any balance already paid is refunded.
Leaving early	Nights you do not use are not refunded.

Refunds go only to the bank account the payment came from, in the name of the person who paid. We do not refund to a different account or to a third party, and we do not refund in cash.

If we have to cancel your booking (for example because a room becomes unusable), we refund everything you have paid in full, and that is the limit of what we owe you for the cancellation.

Check-in and check-out

Check-in is from 12:00 on your arrival date and check-out is by 10:00 on your departure date. Late check-in is by arrangement: tell us your arrival time or flight number so someone is at the gate.

At check-in, the guest named on the booking must show a South African ID, passport or driver’s licence that matches the booking name.

Only the guests on the booking may stay in the room. The maximum is the room’s stated capacity (Single: 1, Deluxe: 2, Self-Catering: 2, Family: 4).

Extras

• Airport shuttle: R350 per one-way trip between O.R. Tambo International Airport and the guest house, on request. Give us your flight number; we plan the pick-up around it.
• Breakfast: R95 per person per night, served before an early flight if you tell us the night before.
• Meals to order: lunch and dinner from the kitchen on request; the kitchen closes at 19:00.
• Laundry: R100 per load.

Extras added when you book are included in your total and deposit. Extras arranged during your stay are paid on departure.

During your stay

• Please respect other guests and keep noise down at night.
• Smoking: please ask us where it is allowed.
• Pets: please ask us before you book.
• Visitors who are not booked guests may not stay overnight.
• The pool has no lifeguard. Children must be supervised by an adult at all times.
• You are responsible for damage to the room or the property beyond normal wear, and for the cost of replacing lost keys or remotes.
• Vehicles are parked under cover inside the 24-hour security gate at the owner’s risk; please lock them.

Our responsibility and yours

We take reasonable care of your safety and your belongings, and we keep the property secure, but we are not liable for loss of or damage to your belongings, including vehicles and valuables left in rooms, except where South African law says we must be. We are not liable for events outside our control (power or water cuts, road closures, flight changes) or for any indirect loss. Nothing in these terms limits a right you have under the Consumer Protection Act, 2008.

Your details

We use the details you give us only to manage your booking and your stay, as set out in our privacy policy (POPIA). We do not sell them, and we send you offers only if you have ticked the box asking for them.

Changes, law and contact

We may update these terms for future bookings. The version in force when you book applies to your booking. These terms are governed by the law of the Republic of South Africa.